PTuning alignment for new WRX suspension

[sirwilliam]

Got an alignment yesterday at PTuning. Thought it would only be $85 but ended up being $125. Took forever to find the place and it is located out in the crap side/area of Manassass. Didn't know the rears would need camber bolts (which I didn't have).

Specs came out to be:

F Camber: -.6
F Toe: 0
R Camber: -1.6 (RL) & -.6 (RR)
R Toe: .2

Guy there (one of the head guys I am guessing but don't know his name) was like, "Just install your camber bolt(s) and bring it back in...we will do a rear alignment for you for $85 bux."

Okay, so that would mean I would spend $200 total for an alignment w/ a 30 day semi-kinda-warranty. But that also means I have to drive all the way out there twice in the boonies wasting time and gas.

Not saying they didn't do a good job but I could have taken it to AndrewTech. Dan would have thrown in a camber bolt and gotten it to specs (and possibly would have spent less) but definitely would let me leave unsatisfied. Oh, well.

So what is everybodies take on the rear being off by -1 degree? Guy also said I needed .2 Toe on each side for the rear, is that true?

[chicken n waffles]

Got an alignment yesterday at PTuning. Thought it would only be $85 but ended up being $125. Took forever to find the place and it is located out in the crap side/area of Manassass. Didn't know the rears would need camber bolts (which I didn't have).

Specs came out to be:

F Camber: -.6
F Toe: 0
R Camber: -1.6 (RL) & -.6 (RR)
R Toe: .2

Guy there (one of the head guys I am guessing but don't know his name) was like, "Just install your camber bolt(s) and bring it back in...we will do a rear alignment for you for $85 bux."

Okay, so that would mean I would spend $200 total for an alignment w/ a 30 day semi-kinda-warranty. But that also means I have to drive all the way out there twice in the boonies wasting time and gas.

Not saying they didn't do a good job but I could have taken it to AndrewTech. Dan would have thrown in a camber bolt and gotten it to specs (and possibly would have spent less) but definitely would let me leave unsatisfied. Oh, well.

So what is everybodies take on the rear being off by -1 degree? Guy also said I needed .2 Toe on each side for the rear, is that true?

not to sidetrack, but what part of manassas ISN'T the crap side?



chicken n waffles lived out there twice, therefore has a right to bitch about it.

[sirwilliam]

not to sidetrack, but what part of manassas ISN'T the crap side?



chicken n waffles lived out there twice, therefore has a right to bitch about it.

Well, to be perfectly honest, there isn't any. I was just trying to be nice.

[spazegun2213]

Will, did you ask if they had bolts in stock for your car? odds are they might have had them and could have installed them there (thats what they did to my friends Z).

2, the rear is static, so there is NO adjustment it sucks and most of the time its off... way off if I've messed with the car.

You probably talked with twan (sp?) I'm not sure why he left .2 toe in the rear because you dont really want toe in these cars.

[sirwilliam]

Will, did you ask if they had bolts in stock for your car? odds are they might have had them and could have installed them there (thats what they did to my friends Z).

I don't think I should have had to ask, he should have asked/recommended it. I went in there asking to get 0 toe and -1 camber all the way around. After seeing they couldn't achieve that, he should have offered a way to achieve it...especially if it would (a) get them more money and most importantly (b) left the customer satisfied.
2, the rear is static, so there is NO adjustment it sucks and most of the time its off... way off if I've messed with the car.

Yes, I knew it was static but didn't know it would be way off.

You probably talked with twan (sp?) I'm not sure why he left .2 toe in the rear because you dont really want toe in these cars.

The guy said it was in the range that was recommended as factory specs so I figured they knew best but I won't make that mistake a second time.

[Sabre]

Got an alignment yesterday at PTuning. Thought it would only be $85 but ended up being $125. Took forever to find the place and it is located out in the crap side/area of Manassass. Didn't know the rears would need camber bolts (which I didn't have).

We had an alignment deal with them, but that was earlier in the year... They would charge you the normal amount now. Can't expect that all the time! $125 for a custom alignment isn't bad at all. Keep in mind if you went to Merchants or some place else, they would give you a "spec alignment" which means within factory spec... aka, within *maybe* a degree or two of each other.

Specs came out to be:
F Camber: -.6
F Toe: 0
R Camber: -1.6 (RL) & -.6 (RR)
R Toe: .2

With all the changes in springs and such on your car, I'm not too surprised.

Guy there (one of the head guys I am guessing but don't know his name) was like, "Just install your camber bolt(s) and bring it back in...we will do a rear alignment for you for $85 bux."

Okay, so that would mean I would spend $200 total for an alignment w/ a 30 day semi-kinda-warranty. But that also means I have to drive all the way out there twice in the boonies wasting time and gas.

Not saying they didn't do a good job but I could have taken it to AndrewTech. Dan would have thrown in a camber bolt and gotten it to specs (and possibly would have spent less) but definitely would let me leave unsatisfied. Oh, well.

So what is every bodies take on the rear being off by -1 degree? Guy also said I needed .2 Toe on each side for the rear, is that true?

The rear bolts will take care of your rear being off by a degree. Camber bolts are not cheap, if Dan threw them in, it would be on the sly and he's be loosing probably $50-$80... Keep in mind, it's not PTuning's fault that you came without camber bolts. They got your alignment as close as they could without the bolts, just as they did with mine. Since I haven't done any spring changes and such though, my rear end was in great shape. I plan on putting in rear bolts (probably top and bottom) when I start playing with the suspension though.

[spazegun2213]

Will, did you ask if they had bolts in stock for your car? odds are they might have had them and could have installed them there (thats what they did to my friends Z).

I don't think I should have had to ask, he should have asked/recommended it. I went in there asking to get 0 toe and -1 camber all the way around. After seeing they couldn't achieve that, he should have offered a way to achieve it...especially if it would (a) get them more money and most importantly (b) left the customer satisfied.
2, the rear is static, so there is NO adjustment it sucks and most of the time its off... way off if I've messed with the car.

Yes, I knew it was static but didn't know it would be way off.

You probably talked with twan (sp?) I'm not sure why he left .2 toe in the rear because you dont really want toe in these cars.

The guy said it was in the range that was recommended as factory specs so I figured they knew best but I won't make that mistake a second time.

First, they are a custom shop, so they got the car as close as possible. -1 in the front is almost never achievable in the front without aftermarket bolts as well. But they did a good job, messing with toe is a PITA, and -.6 in the front is a good start. Also you knew that the rear was non adjustable, so why didn't you put in bolts before you went there?

The rear they didn't mess with that much at all (just toe probably), and since you are going to have it realigned they didn't want to charge you any more time and the toe is within spec so you'll be fine.

Sorry if i come off as confrontational, but I've had my car aligned numerous times, so many that I've lost count, with little or no success in getting what i want. But Ptuning was the last place i brought it to and they took the time to make it perfect. I was the first subaru they had on the rack so they experimented, and tweaked and learned. They are not a subaru specific shop, so they may not have had bolts in stock (they probably would have asked if they did).

[Sabre]

Will, did you ask if they had bolts in stock for your car? odds are they might have had them and could have installed them there (thats what they did to my friends Z).

I don't think I should have had to ask, he should have asked/recommended it. I went in there asking to get 0 toe and -1 camber all the way around. After seeing they couldn't achieve that, he should have offered a way to achieve it...especially if it would (a) get them more money and most importantly (b) left the customer satisfied.
2, the rear is static, so there is NO adjustment it sucks and most of the time its off... way off if I've messed with the car.

Yes, I knew it was static but didn't know it would be way off.

You probably talked with twan (sp?) I'm not sure why he left .2 toe in the rear because you dont really want toe in these cars.

The guy said it was in the range that was recommended as factory specs so I figured they knew best but I won't make that mistake a second time.

Um, maybe I'm missing something... but he did tell you a way to get -1 by getting the camber bolts. I think I know the guy who did your alignment and he's a very nice guy and would have offered it if they had them in stock. ANY time you take apart the suspension (as in remove the struts etc.) it's going to affect your alignment.

[sirwilliam]

Will, did you ask if they had bolts in stock for your car? odds are they might have had them and could have installed them there (thats what they did to my friends Z).

I don't think I should have had to ask, he should have asked/recommended it. I went in there asking to get 0 toe and -1 camber all the way around. After seeing they couldn't achieve that, he should have offered a way to achieve it...especially if it would (a) get them more money and most importantly (b) left the customer satisfied.
2, the rear is static, so there is NO adjustment it sucks and most of the time its off... way off if I've messed with the car.

Yes, I knew it was static but didn't know it would be way off.

You probably talked with twan (sp?) I'm not sure why he left .2 toe in the rear because you dont really want toe in these cars.

The guy said it was in the range that was recommended as factory specs so I figured they knew best but I won't make that mistake a second time.

Um, maybe I'm missing something... but he did tell you a way to get -1 by getting the camber bolts. I think I know the guy who did your alignment and he's a very nice guy and would have offered it if they had them in stock. ANY time you take apart the suspension (as in remove the struts etc.) it's going to affect your alignment.

No, he seemed very nice and yes I know that any time you take it apart, it messes w/ the alignment.

I was just comparing the service there to the service I get at AndrewTech (which they go above and beyond to make you satisfied/happy) and stating the fact that I had payed $125 w/o being completely satisfied (yes, I could have gotten/installed camber bolts prior) but if you went through all this trouble (getting off work early, driving to timbucktoo to get to the place, and then after not recieving what you hoped for as specs...which I am not saying is their fault) and then to top it all off you were told to get some bolts, install them and then drive all the way back out, tacking off early again from work, and to pay an extra $85 bux, would you be happy w/ all that?

[Sabre]

No, he seemed very nice and yes I know that any time you take it apart, it messes w/ the alignment.

I was just comparing the service there to the service I get at AndrewTech (which they go above and beyond to make you satisfied/happy) and stating the fact that I had payed $125 w/o being completely satisfied (yes, I could have gotten/installed camber bolts prior) but if you went through all this trouble (getting off work early, driving to timbucktoo to get to the place, and then after not recieving what you hoped for as specs...which I am not saying is their fault) and then to top it all off you were told to get some bolts, install them and then drive all the way back out, tacking off early again from work, and to pay an extra $85 bux, would you be happy w/ all that?

Glad to hear he was nice to ya

Honestly, from where you work, it would seem that PTuning is a lot closer than AndrewTech...

As you said, it's not their fault they couldn't get you to the specs that you wanted. There was a REALLY good chance that you would need camber bolts given the stuff you had done to your suspension geometry. I know trying to save money is important (by not installing the bolts before hand), but in the end you'll end up paying more than if you had just installed them. I've learned this lesson over and over again with my car. Sometimes spending a little extra now will save you in the long run.

[spazegun2213]

No, he seemed very nice and yes I know that any time you take it apart, it messes w/ the alignment.

I was just comparing the service there to the service I get at AndrewTech (which they go above and beyond to make you satisfied/happy) and stating the fact that I had payed $125 w/o being completely satisfied (yes, I could have gotten/installed camber bolts prior) but if you went through all this trouble (getting off work early, driving to timbucktoo to get to the place, and then after not recieving what you hoped for as specs...which I am not saying is their fault) and then to top it all off you were told to get some bolts, install them and then drive all the way back out, tacking off early again from work, and to pay an extra $85 bux, would you be happy w/ all that?

dude, i hate to say it, but your car was not even prepared for an alignment, so if you know you will not get your numbers and you do it anyway, its not the shops fault. You should have rescheduled and installed the bolts (or have them do it) and then gone in for an alignment.

Also $85 for a touch up is cheap, my least expensive "touch up" was $120... I've had several alignments set me back a lot more than that.

[sirwilliam]

No, he seemed very nice and yes I know that any time you take it apart, it messes w/ the alignment.

I was just comparing the service there to the service I get at AndrewTech (which they go above and beyond to make you satisfied/happy) and stating the fact that I had payed $125 w/o being completely satisfied (yes, I could have gotten/installed camber bolts prior) but if you went through all this trouble (getting off work early, driving to timbucktoo to get to the place, and then after not recieving what you hoped for as specs...which I am not saying is their fault) and then to top it all off you were told to get some bolts, install them and then drive all the way back out, tacking off early again from work, and to pay an extra $85 bux, would you be happy w/ all that?

Glad to hear he was nice to ya

Honestly, from where you work, it would seem that PTuning is a lot closer than AndrewTech...

As you said, it's not their fault they couldn't get you to the specs that you wanted. There was a REALLY good chance that you would need camber bolts given the stuff you had done to your suspension geometry. I know trying to save money is important (by not installing the bolts before hand), but in the end you'll end up paying more than if you had just installed them. I've learned this lesson over and over again with my car. Sometimes spending a little extra now will save you in the long run.

No, it wasn't that I was trying to save money by not installing them in the rear. It was that I thought that I didn't need them. I just didn't want to spend all that money for an alignment and have to do it twice.

[zaxrex]

Your Forester was probably the first truck frame vehicle that they have put on that magic alignment machine. That in itself could have carried some connotations.

Now as a comparo - I had my car alligned there. I wanted to go more factory spec and see how it differed from my custom setup.

I put in camber bolts cause I knew I needed them. After sitting for a couple of hours, the guy came back and said that my toe bolt was stripped and he couldn't get within the tollerance that they would have liked, but it was better than a NTB job. He then proceded to trip over the data cable and lost all of the settings that I brought it in there with. Since he couldn't finalize the program withouth doing it all over again, he did it all over again.

So for me, I had a similar experience with them but cam away completely pleased and willing to spend $120 there to try and get back to what I brought it in as.

[complacent]

No, it wasn't that I was trying to save money by not installing them in the rear. It was that I thought that I didn't need them. I just didn't want to spend all that money for an alignment and have to do it twice.

Did you do any research regarding bolts in the rear? Most lowered vehicles on the impreza or legacy chassis NEED bolts in the rear.

To be honest, as much as you are on Suby related forums - I didn't suggest it because I'd thought you would have already done your research and read about it.

*shrugs*

I don't think P-Tuning was in the wrong at all. They did what they could with your current setup. That's more than fair.

If you feel more comfortable with Andrewtech, then by all means - spend your money there.

[MrC@ptuning.com]

Got an alignment yesterday at PTuning. Thought it would only be $85 but ended up being $125. Took forever to find the place and it is located out in the crap side/area of Manassass. Didn't know the rears would need camber bolts (which I didn't have).

Specs came out to be:

F Camber: -.6
F Toe: 0
R Camber: -1.6 (RL) & -.6 (RR)
R Toe: .2

Guy there (one of the head guys I am guessing but don't know his name) was like, "Just install your camber bolt(s) and bring it back in...we will do a rear alignment for you for $85 bux."

Okay, so that would mean I would spend $200 total for an alignment w/ a 30 day semi-kinda-warranty. But that also means I have to drive all the way out there twice in the boonies wasting time and gas.

Not saying they didn't do a good job but I could have taken it to AndrewTech. Dan would have thrown in a camber bolt and gotten it to specs (and possibly would have spent less) but definitely would let me leave unsatisfied. Oh, well.

So what is everybodies take on the rear being off by -1 degree? Guy also said I needed .2 Toe on each side for the rear, is that true?

William,

Sorry I wasn't at work yesterday, so i didn't get a chance to meet you. However, I'm sorry to hear that you were not completely satisified with the service on your FXT, but my techs did everything they could with the available adjustments on your car to get you a proper alignment.

We run an "honest" business here and one of the things that we DON'T do is try to sell the customer extra parts and services. If you came in for an alignment, we'll do our best to give you a proper alignment. If you car needs camber bolts to correct the alignment, we'll let you know, but we leave it up to you (the customer) to make that decision. If $125 for a custom alignment is too much for you, i don't think you would be happy to pay us for the camber bolts and installation.

FYI, your FXT alignment spec is not like the STi and should not be compared to the STi--even though some suspension parts are interchangeable. The factory recommends that your FXT run some toe-in in the rear for high speed stability--the center of gravity (CG) on the FXT is higher than the STi.

I'm sure Andrewtech would have given you the same quality of service, but i don't know if anyone will "throw in a set of camber bolts".

And also, I don't know of ANY other shops in the area that's willing to spend 2-3 hours on a custom alignment for $125. If anything, i think our rates for a custom alignments are too low. I'm sorry you missed out on the dcawd $85 alignment special, but again, it was a promotion we did for the dcawd club--we can't survive charging $85 for a 2-3hour job.

Finally, Manassas is definitely not the prettiest place around NOVA, but from Annandale, it's definitely closer than Gaithersburg.

We pride ourselve in taking the time to answer any questions you may have before, during and after we service your car. We are always happy to address any concerns or answer any technical questions you may have. But like they say, no matter what you do, you can never satisified everyone.

Regards,
MrC

[zaxrex]

C'mon now, comparing service from a purpose built facility to that of a rack 'em stack 'em hole in the wall glory shop is not quite fair.

I think the money that I have spent over the years at shops in MD could have been put to better use at Ptuning.

[sirwilliam]

Got an alignment yesterday at PTuning. Thought it would only be $85 but ended up being $125. Took forever to find the place and it is located out in the crap side/area of Manassass. Didn't know the rears would need camber bolts (which I didn't have).

Specs came out to be:

F Camber: -.6
F Toe: 0
R Camber: -1.6 (RL) & -.6 (RR)
R Toe: .2

Guy there (one of the head guys I am guessing but don't know his name) was like, "Just install your camber bolt(s) and bring it back in...we will do a rear alignment for you for $85 bux."

Okay, so that would mean I would spend $200 total for an alignment w/ a 30 day semi-kinda-warranty. But that also means I have to drive all the way out there twice in the boonies wasting time and gas.

Not saying they didn't do a good job but I could have taken it to AndrewTech. Dan would have thrown in a camber bolt and gotten it to specs (and possibly would have spent less) but definitely would let me leave unsatisfied. Oh, well.

So what is everybodies take on the rear being off by -1 degree? Guy also said I needed .2 Toe on each side for the rear, is that true?

William,

Sorry I wasn't at work yesterday, so i didn't get a chance to meet you. However, I'm sorry to hear that you were not completely satisified with the service on your FXT, but my techs did everything they could with the available adjustments on your car to get you a proper alignment.

We run an "honest" business here and one of the things that we DON'T do is try to sell the customer extra parts and services. If you came in for an alignment, we'll do our best to give you a proper alignment. If you car needs camber bolts to correct the alignment, we'll let you know, but we leave it up to you (the customer) to make that decision. If $125 for a custom alignment is too much for you, i don't think you would be happy to pay us for the camber bolts and installation.

I am not saying that your $125 price is not fair. By all means it is. And I am also not implying that you are a "dishonest" business one bit. Your shop is top notch from what I have seen and your people are nice. I was just saying that I was expecting an alignment for $125 and was expecting to get the specs that I set out for. I know it was not your fault that those were not achieved. I was just a little frustrated when I set out just to pay for the $125 alignment and be done but it turns out I needed camber bolts in the rear (more money but I am happily willing to pay the extra $25 buxs for them to get the alignment correct...I mean, how much more are you going to charge just to put 2 camber bolts in?)...but then I would have to come back after installing myself (b/c I was not offered the option which I am used to the shop I normally go to, AndrewTech, to give me all my options) and then pay an extra $85 to get the rear alignment correct. It was just more time and money than what should have occurred but I am not blaming you for extra cost which is legit labor that it would take. Just mostly frustrated about the outcome/results and I am running on 4 hours of sleep so maybe it didn't come out right. Do you see where I am getting at w/ this? Basically, I am saying that it was my fault for not knowing that I needed camber bolts in the first place but I was just surprised that I wasn't offered the choice to have camber bolts put in since I was there and that would mean I wouldn't have to drive all the way back there again and pay all that extra money for a second alignment.


FYI, your FXT alignment spec is not like the STi and should not be compared to the STi--even though some suspension parts are interchangeable. The factory recommends that your FXT run some toe-in in the rear for high speed stability--the center of gravity (CG) on the FXT is higher than the STi.

But this is for stock XT suspension specs, correct? I am now running WRX suspension that lowers my CG. And wouldn't toe in be more beneficial on the race track vs. the street? I would think toe in would also be more beneficial on a vehicle that isn't AWD as well, but maybe I am wrong.

I'm sure Andrewtech would have given you the same quality of service, but i don't know if anyone will "throw in a set of camber bolts".

Again, I am not saying that they would give them to me for free, but AndrewTech goes above and beyond any service shops I have been to and make sure all options are stated (which I can deny or accept).

And also, I don't know of ANY other shops in the area that's willing to spend 2-3 hours on a custom alignment for $125. If anything, i think our rates for a custom alignments are too low. I'm sorry you missed out on the dcawd $85 alignment special, but again, it was a promotion we did for the dcawd club--we can't survive charging $85 for a 2-3hour job.

Finally, Manassas is definitely not the prettiest place around NOVA, but from Annandale, it's definitely closer than Gaithersburg.

I live in Annadale, but I work in Sterling, VA which is where I came from after taking off work early out of my busy schedule to get an alignment done at your shop. Gaithersburg is a shorter venture from there (don't have to deal w/ the crazy traffic on 28).

We pride ourselve in taking the time to answer any questions you may have before, during and after we service your car. We are always happy to address any concerns or answer any technical questions you may have. But like they say, no matter what you do, you can never satisified everyone.

Maybe future alignments you can offer the camber bolts to a customer if it is necessary and/or at least let them know if they are in stock? Just a thought.

Regards,
MrC

Sorry I didn't get to meet/see you at the shop and I hope to see you some time at one of the meets. You guys have a pretty freakin' sweet Scion out front, BTW. Best one I have ever laid eyes on.

[sirwilliam]

No, it wasn't that I was trying to save money by not installing them in the rear. It was that I thought that I didn't need them. I just didn't want to spend all that money for an alignment and have to do it twice.

Did you do any research regarding bolts in the rear? Most lowered vehicles on the impreza or legacy chassis NEED bolts in the rear.

To be honest, as much as you are on Suby related forums - I didn't suggest it because I'd thought you would have already done your research and read about it.

*shrugs*

I don't think P-Tuning was in the wrong at all. They did what they could with your current setup. That's more than fair.

If you feel more comfortable with Andrewtech, then by all means - spend your money there.

Jared helped me install the suspension. He has done many and I would think he would let me know if they needed them. Maybe I need to, alltogether, stop relying on people who I think have a good amount knowledge and just learn/know it myself. It is much better to be self-sufficient anyways.

Yeah, it has just become a major inconvenience for me in my hectic/crazy life schedule. Could it have been avoided? Sure. Yes, I agree they did what they could w/ the setup but couldn't they (after knowing the specs) at least have offered the camber bolts? I thought they specialized w/ suspension and worked on imprezas all the time.

*shrugs*

Maybe I am just beating a dead horse w/ this and should just move on and forget.

[chicken n waffles]

might be a good idea

[sirwilliam]

might be a good idea

Yeah, so basically the consensus here is that I am out of my gourd (wouldn't surprise me if I was) and that I should:

-Get camber bolts
-Install camber bolts
-Go back to PTuning for the $85 alignment

And everyone lives happily ever after, correct?

Okay, that sounds like a plan. And I should probably do this soon b/c having a -1 discrepancy of camber between rear struts is bad and will cause premature tire wear, correct?

Guess I just needed the overall forum-put-you-back-intherightframeof-mind/place-different-point-of-view thread.

Sorry about all this PTuning. Guess it was just my dumb fault. Just baked myself a nice humble pie to eat.

[MrC@ptuning.com]

might be a good idea

Yeah, so basically the consensus here is that I am out of my gourd (wouldn't surprise me if I was) and that I should:

-Get camber bolts
-Install camber bolts
-Go back to PTuning for the $85 alignment

And everyone lives happily ever after, correct?

Okay, that sounds like a plan. And I should probably do this soon b/c having a -1 discrepancy of camber between rear struts is bad and will cause premature tire wear, correct?

Guess I just needed the overall forum-put-you-back-intherightframeof-mind/place-different-point-of-view thread.

Sorry about all this PTuning. Guess it was just my dumb fault. Just baked myself a nice humble pie to eat.

Again, this was no ones fault. If you can see where we're coming from; we've offered camber bolts and installation in the past to other customers who came in for an alignment and they tell their friends that they came in for a simple alignment and left with additional charges for the camber bolts and installation. Since we offered it to them at the time of the alignment, they feel like they we're put on the spot, so obviously, they went ahead with the camber bolt installation in order to properly correct the alignment.

So, as you can see you can't win either way--it all depends on the customer--an we are not mind reader. By telling you that you needed the camber bolts, we leave it up to you to 1) install it yourself or 2) ask us if we can sell you the bolts and install it.

But just to make things right for you and keep you from getting jumped by your fellow DCAWD members...J/K. Just for this case, I'm willing to sell and install for you a set of camber bolts ($24.95+tax+$60 installation) installation=~$86) and we will re-align your car AGAIN at NO CHARGE. Of course you're going to have to drive back into this great city of Manassas.

Give us a call at the shop and ask for Me (MrC or my partner Mike) to schedule an appointment if you're interested, preferrably on a weekday (we're currently booked on the weekends).

Regardless of where you take your car for future services, I would like to know that your experience at PTUNING is at least better than what you would get at a local corner gas station.

MrC

[sirwilliam]

might be a good idea

Yeah, so basically the consensus here is that I am out of my gourd (wouldn't surprise me if I was) and that I should:

-Get camber bolts
-Install camber bolts
-Go back to PTuning for the $85 alignment

And everyone lives happily ever after, correct?

Okay, that sounds like a plan. And I should probably do this soon b/c having a -1 discrepancy of camber between rear struts is bad and will cause premature tire wear, correct?

Guess I just needed the overall forum-put-you-back-intherightframeof-mind/place-different-point-of-view thread.

Sorry about all this PTuning. Guess it was just my dumb fault. Just baked myself a nice humble pie to eat.

Again, this was no ones fault. If you can see where we're coming from; we've offered camber bolts and installation in the past to other customers who came in for an alignment and they tell their friends that they came in for a simple alignment and left with additional charges for the camber bolts and installation. Since we offered it to them at the time of the alignment, they feel like they we're put on the spot, so obviously, they went ahead with the camber bolt installation in order to properly correct the alignment.

So, as you can see you can't win either way--it all depends on the customer--an we are not mind reader. By telling you that you needed the camber bolts, we leave it up to you to 1) install it yourself or 2) ask us if we can sell you the bolts and install it.

But just to make things right for you and keep you from getting jumped by your fellow DCAWD members...J/K. Just for this case, I'm willing to sell and install for you a set of camber bolts ($24.95+tax+$60 installation) installation=~$86) and we will re-align your car AGAIN at NO CHARGE. Of course you're going to have to drive back into this great city of Manassas.

Give us a call at the shop and ask for Me (MrC or my partner Mike) to schedule an appointment if you're interested, preferrably on a weekday (we're currently booked on the weekends).

Regardless of where you take your car for future services, I would like to know that your experience at PTUNING is at least better than what you would get at a local corner gas station.

MrC

Thank you. That is more than you had to do, which just goes to show your professionalism. I had planned on calling you anyways and I can only do weekdays b/c I don't have any weekends free as well. I will call you right now. Again, thank you and sorry for the craziness.

[drwrx]

But just to make things right for you and keep you from getting jumped by your fellow DCAWD members...J/K. Just for this case, I'm willing to sell and install for you a set of camber bolts ($24.95+tax+$60 installation) installation=~$86) and we will re-align your car AGAIN at NO CHARGE. Of course you're going to have to drive back into this great city of Manassas.

Give us a call at the shop and ask for Me (MrC or my partner Mike) to schedule an appointment if you're interested, preferrably on a weekday (we're currently booked on the weekends).

Regardless of where you take your car for future services, I would like to know that your experience at PTUNING is at least better than what you would get at a local corner gas station.

MrC

Wow! That is a very magnanimous gesture!

I just got through reading this whole post and I have to say you just scored some very high marks from me! I'm impressed, not only by your calm responses on this issue, but also by your willingness to go the extra mile here.

Kudos Sir!

I know who's doing my alighnment.

[chicken n waffles]

i just put new springs on my car. i know who will be getting my alignment business as well.

[spazegun2213]

Ptuning really is a nice shop, now if only they had scales

Cuong, that is a great gesture and I dont even want to know how much money you are eating doing it. I can tell you this now, thats WAY less than any other shop would charge.