unusual Outlook 2k3 client issue

Mr Kleen · Post by **Mr Kleen** » Thu Mar 22, 2007 9:34 am

I've been searching around online but so far I can't find any hints about this issue:

a user opens a new email and the "save" option under the "File" pull-down menu is grayed out. the save Icon will save the message but no matter what the user does, the save option under the File pull-down is unavailable. I was not able to test the "Ctrl+S" command before the user had to leave for a meeting.

any ideas? there is the icon work around, but I'd like to understand the cause of the issue.

chicken n waffles · Post by **chicken n waffles** » Thu Mar 22, 2007 9:55 am

corrupt outlook profile? try making a new one.

Post by **Sabre** » Thu Mar 22, 2007 10:17 am

Looks like it is because of IRM (Information Rights Management). Check out that link

There is a little more info here as well. Hope all that helps!

Mr Kleen · Post by **Mr Kleen** » Thu Mar 22, 2007 10:36 am

Sabre wrote:Looks like it is because of IRM (Information Rights Management). Check out that link There is a little more info here as well. Hope all that helps!

not sure if this is the exact cause, but it's great info just the same!

not going to mess with his profile unless he brings it up again. he's a GS14 so the less I show up on the radar the better.

WRXWagon2112 · Post by **WRXWagon2112** » Thu Mar 22, 2007 10:49 am

Is it an attached message within a message? I've found that often you cannot save the attached message from within that message. Gotta save the attachment first.

--Alan

chicken n waffles · Post by **chicken n waffles** » Thu Mar 22, 2007 10:51 am

Mr Kleen wrote:
Sabre wrote:Looks like it is because of IRM (Information Rights Management). Check out that link There is a little more info here as well. Hope all that helps!
not sure if this is the exact cause, but it's great info just the same!

not going to mess with his profile unless he brings it up again. he's a GS14 so the less I show up on the radar the better.

well, you can make as many outlook profiles as you want and you don't have to delete any. set it to prompt for a profile and play around w/ it.

Post by **complacent** » Thu Mar 22, 2007 12:47 pm

for IRM. See if he can forward or print teh message. If no, there's your culprit.

Mr Kleen · Post by **Mr Kleen** » Thu Mar 22, 2007 3:37 pm

chicken n waffles wrote:
Mr Kleen wrote:
Sabre wrote:Looks like it is because of IRM (Information Rights Management). Check out that link There is a little more info here as well. Hope all that helps!
not sure if this is the exact cause, but it's great info just the same!

not going to mess with his profile unless he brings it up again. he's a GS14 so the less I show up on the radar the better.
well, you can make as many outlook profiles as you want and you don't have to delete any. set it to prompt for a profile and play around w/ it.

yeah I know, but I'm not messing with his profile (not even mapping one from my PC). the contractors are nervous 'round these parts, and for good reason...