Potomac Motors Auto Body Repair, Alexandria, VA
Posted: Wed Jul 28, 2010 9:21 am
Where: 8153 Richmond Highway, Alexandria, VA
(703)780-7200
What: A few months ago I was involved in a quite serious accident (well my car really was the one who drew the short stick, I was mostly fine other than rattled nerves and some minor back pains). Well, if you didn't read the thread it's posted here: Original Accident Thread: http://forums.dcawd.com/viewtopic.php?f=7&t=9292
Take a look at those brutal photos if you haven't already. Car was seriously injured (yes I talk to her like she is family).
Well, thanks to some DCAWD folks I took my car to Potomac Auto Body in Alexandria. They were just awesome! The repairs did take longer than I personally expected but they did the work RIGHT. They ordered all the parts my car needed, they had one person working on my car the whole way through (which makes me happier actually: quality vs. quantity) and instead of slapping cheap repairs they went the extra mile to make sure my car was structurally like new. Dave, the shop manager, was exceptional. Dave explained to us exactly what was being done, he showed Adam some diagrams of the repairs. When USAA shorted me on the rental ,the shop stepped in and was awesome enough to make sure I had a loaner.
After I received my car there were some very minor adjustments that needed to be taken care of. I was afraid that they needed to take my car again but they adjusted everything in 20 minutes and I even made it to work on time. The really great part was that they explained to me that they would not put a tint back on my window because they didn't want to miss match my tint. They talked to USAA and arranged it so that all I need to do is take my car back to the shop I got my tints (Winners Window Tint: another really awesome place) and I just need to submit the bill to USAA for reimbursement. So it's great that they thought of these things and that they made me feel welcomed if anything needed to be adjusted on the car.
Finally, I know this sounds really small and perhaps silly, when I got my car back it still had the new car smell. Many people have told me that when they have gotten their car back it no longer smells new. Now I know this is a small detail but I appreciate that they really took care of my car and I. Hopefully, I won't have to EVER go back again but if I do I know that I can count on them to do a fantastic job.
PS. I'll post photos later: I'm getting my tint this week.
(703)780-7200
What: A few months ago I was involved in a quite serious accident (well my car really was the one who drew the short stick, I was mostly fine other than rattled nerves and some minor back pains). Well, if you didn't read the thread it's posted here: Original Accident Thread: http://forums.dcawd.com/viewtopic.php?f=7&t=9292
Take a look at those brutal photos if you haven't already. Car was seriously injured (yes I talk to her like she is family).
Well, thanks to some DCAWD folks I took my car to Potomac Auto Body in Alexandria. They were just awesome! The repairs did take longer than I personally expected but they did the work RIGHT. They ordered all the parts my car needed, they had one person working on my car the whole way through (which makes me happier actually: quality vs. quantity) and instead of slapping cheap repairs they went the extra mile to make sure my car was structurally like new. Dave, the shop manager, was exceptional. Dave explained to us exactly what was being done, he showed Adam some diagrams of the repairs. When USAA shorted me on the rental ,the shop stepped in and was awesome enough to make sure I had a loaner.
After I received my car there were some very minor adjustments that needed to be taken care of. I was afraid that they needed to take my car again but they adjusted everything in 20 minutes and I even made it to work on time. The really great part was that they explained to me that they would not put a tint back on my window because they didn't want to miss match my tint. They talked to USAA and arranged it so that all I need to do is take my car back to the shop I got my tints (Winners Window Tint: another really awesome place) and I just need to submit the bill to USAA for reimbursement. So it's great that they thought of these things and that they made me feel welcomed if anything needed to be adjusted on the car.
Finally, I know this sounds really small and perhaps silly, when I got my car back it still had the new car smell. Many people have told me that when they have gotten their car back it no longer smells new. Now I know this is a small detail but I appreciate that they really took care of my car and I. Hopefully, I won't have to EVER go back again but if I do I know that I can count on them to do a fantastic job.
PS. I'll post photos later: I'm getting my tint this week.
